FAQs

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Our Demo Tour will give you a basic overview of how to use SelfDecode.

Check out our demo tour to learn more and see descriptions of common genetic terms.

Yes, we do.  You can find information about our affiliate program here.

We support DNA data from the following test providers: 23AndMe, Ancestry, Courtagen, Family Tree, My Heritage, Atlas, Map My Genome, Diagnomics, Genes For Good, DNA.Land, Illumina, Genos (Version 1), Genos (Version 2), Living DNA, and iGene.

Alternatively, you could look into whole genome sequencing which can provide you with information on all 10 million SNPs and many other types of genetic variations.

You can search for specific genes or SNPs using the search function, which can be found by clicking the magnifying glass on the right side of the navigation bar.

Your genetic information should be considered in the context of your health, your symptoms, medical history, current treatments, and lifestyle factors. If your genes suggest some low-risk health hacks or lifestyle changes to meet your health goal, it might be worth trying them. However, it is best to only make high-risk or drastic changes while being monitored by a healthcare professional. In all cases, consult your healthcare practitioner. SelfDecode is not to be used as a replacement for medical advice, treatment, or diagnosis.

Every report has a download button here, which allows you to download the report.

Recurring monthly subscriptions can be canceled at any time.

Subscriptions are very easy to cancel. When signed into SelfDecode, simply hover over "My Account" at the top right and click on your Dashboard.

From the dashboard, click on "Manage Subscriptions", then to cancel click on the "Cancel My Subscription" button.

When you cancel your subscription, you will lose access to the app at the end of the billing cycle. Until then, you will be able to continue using SelfDecode as usual.

At SelfDecode, we take your privacy and the security of your genetic data very seriously. Only vetted and trusted employees of SelfDecode have access to the administrator/backend portion of the site and the text files are stored securely on Amazon’s cloud, with only one person having access.

SelfDecode is committed to our user's privacy. That is why we ensure our infrastructure meets modern security standards by enforcing the following practices:

- Secure SSL Certified Connections Only

- Script Protection

- Disk Write Protections

- Plugin Access Restriction

- External Security Penetration Testing

- Annual SAS 70 Type II Examinations

- Encryption of All Backup Media

- Maintain Audit Logs

We never share our data with any third party companies and have no plan to share this data in the future.

We collect the least amount of information possible to provide you with the service, such as your name and email address. We do not collect home addresses or other identifying information. You also have an option to use a pseudonym if identifying information is a concern.

Your payment is processed by reputable and secure payment processing companies, i.e. Stripe and PayPal.

We also honor customer requests to completely delete their information from our database.

SelfDecode does not attempt to treat, diagnose or cure any condition.  We are simply an interface in which you can more easily see what the science is saying about your genetics.

Nothing that we have on the site is FDA approved.